Hilo Terms of Service

Version 2026-10-22

Effective Date: October 22, 2026 Operator: Hunter's Designs, LLC. (“Hilo,” “we,” “us”) Postal address: 1433 North Arthur Avenue, Pocatello, ID 83204 Support: hilo@huntersdesigns.com 1. Agreement and definitions. These Terms govern access to Hilo's online scheduling, workforce communications, timekeeping, payroll-preparation, document and related management services (“Services”). “Customer” means the contracting business or employer; “Authorized User” means a staff member or other individual allowed by Customer; “Customer Data” means records submitted, collected or generated by Customer's use of the Services. By accepting these Terms or using the Services on behalf of a Customer, the signer represents that they have authority to bind that entity. A person's use in their capacity as an employee does not make that employee individually responsible for the employer's fees unless separately agreed. 2. Account administration. Customers are responsible for designating a verified Organization Owner, setting authorized roles, maintaining accurate worksite and business details, securing credentials, timely revoking former personnel, and verifying activities performed using delegated access. Hilo may require MFA for higher-risk features and may restrict compromised access. Platform staff access is limited by internal controls and documented support purpose. 3. Employer's legal responsibilities. The Customer remains employer of record and is responsible for classification, compensation, hiring/minor eligibility, permits, safe assignments, lawful schedules, wage notices, timekeeping accuracy, paid and unpaid breaks, payroll tax and wage remittance, employment records, applicable federal/state/local law and employee rights. Hilo generates alerts and calculations based on settings and law datasets that may be incomplete or need professional review; Hilo does not act as employer, accountant, bank, law firm or final arbiter of legal compliance. Customers must validate each export, rate, deduction and deadline and ensure all compensable work is paid even when flagged. 4. Services and acceptable use. Use Services only for lawful business administration. Prohibited conduct includes unlawful discrimination/harassment, child labor violations, illegal surveillance, retaliation for wage complaints, uploading unnecessary sensitive information, infringement, fraud, false punch edits, attempts to bypass role permissions, credential theft, malicious code, service abuse and unsolicited SMS/email. Do not use Hilo to fabricate time records or conceal wages. The Customer may be responsible for its users' misuse and must cooperate with security investigations. 5. Data and confidentiality. Customer retains its lawful rights in Customer Data and grants Hilo only the rights necessary to provide, protect, support and improve Services as described in the Privacy Policy and any signed Data Processing Agreement. The Customer must have a lawful basis to collect, upload and use employee information and must provide required workplace privacy notices. Hilo will not treat one employer's payroll data as another employer's data. Vendor subprocessors and cross-border use are subject to disclosed controls and applicable law. 6. Messaging. SMS is optional, requires separate recipient consent and approved sender/campaign routing and is governed by https://hilo.huntersdesigns.com/legal/sms. Employees who decline optional SMS must still be able to obtain essential schedules and time records via alternate lawful means. Carrier delivery is not guaranteed. Email is subject to Postmark/provider availability and lawful communications practices. 7. Payroll exports and third-party systems. Bank-compatible files, APIs and webhook integrations transmit instructions/data, not wages; external banks/processors determine acceptance and funds movement. Hilo is not liable for the Customer's incorrect employee identifiers, pay rates, bank schemas or failure to process an export, except to the extent applicable law or an expressly signed service agreement provides otherwise. Do not disclose secrets in exported reports. 8. Fees, subscriptions and taxes. If billing is offered, plan prices, usage limits, payment methods, renewals and cancellation terms are established by an accepted quote, signed order form or other applicable written agreement. Customers may request pricing at https://hilo.huntersdesigns.com/pricing. This page provides a quote request form and does not itself establish a subscription price. No plan price is legally in effect solely because a draft product document suggests one. Taxes and chargebacks follow the applicable order and law. For consumer purchasers, provide all mandatory automatic-renewal and cancellation notices. 9. Availability, beta features and changes. Hilo may maintain, modify or retire features with notice appropriate to their significance. Optional beta, inventory or biometric features have distinct disclosures. Hilo will use commercially reasonable measures to protect data, but no service can guarantee perfect availability, delivery or security. Any formal service-level warranty must appear in a separately executed agreement. 10. Security and incident response. Customers must notify Hilo promptly at hilo@huntersdesigns.com of suspected misuse. Hilo may temporarily restrict access reasonably necessary to protect users and systems and will provide breach notifications as required by applicable law and applicable written commitments. Neither party may knowingly circumvent security controls. 11. Records, export and termination. Customers may export authorized data before termination using available tools. Hilo may preserve timekeeping/payroll and consent evidence where required for legal compliance, holds, disputes and security, subject to law and contract; deletion is not guaranteed immediately or for all legally required records. After any contractually defined retention window, Hilo will delete or de-identify data in accordance with the Privacy Policy/DPA and legally required exceptions. 11A. Your own account: data download and deletion. Every Authorized User can, at any time and without asking anyone, download a copy of the information tied to their own account from Your data & account in Hilo (one file for the account and one for each organization they belong to; it never includes other people's information) and can permanently delete their own account there. Deleting an account immediately removes the sign-in, two-factor setup, organization access, notification devices, calendar links and notification choices, and opts the number out of text messages. By using the Services, each Authorized User agrees that information a Customer (employer) adds or keeps about them, including employee profiles, schedules, time punches and timecards, pay rates, tax and onboarding documents and their history, is Customer Data held for that Customer and will not be deleted because the individual's account is deleted. That information will not be deleted until the Customer ends its current agreement with Hilo by Hunter's Designs, LLC., after which it is deleted or de-identified under Section 11 and the Privacy Policy, except where law requires a longer retention period. Records that show what happened (accepted terms, text-message consent history, security and audit logs) are kept for as long as the law requires. 12. Intellectual property. Hilo and licensors retain the Services' software, design and trademarks; Customer retains its own business data, materials and brand subject to third-party rights. Feedback may be used to improve Services without revealing confidential Customer Data, where lawful. 13. Disclaimers and liability. TO THE EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED SUBJECT TO THE EXPRESS WARRANTIES IN ANY SIGNED ORDER FORM OR SERVICE AGREEMENT; ALL OTHER WARRANTIES ARE DISCLAIMED TO THE MAXIMUM EXTENT ALLOWED. No separate liability addendum has currently been adopted. Accordingly, this section does not establish a contractual monetary liability cap or an exclusion of particular categories of damages. Any future limitations of liability, excluded damages, caps, and required exceptions, including fraud, willful misconduct, confidentiality, privacy, unpaid wages or nonwaivable statutory rights as applicable, must be reviewed and approved by legal counsel and expressly agreed in writing before taking effect. All nonwaivable statutory rights and remedies remain applicable. 14. Suspension, termination and disputes. Hilo may suspend activity creating material abuse, security or legal risk, with notice where reasonable. Remaining charges and access consequences are determined by the signed order. The intended venue for court proceedings relating to these Terms is Bannock County, Idaho, to the extent permitted by applicable law and subject to the jurisdiction of the appropriate court. Governing law, any arbitration provisions, notice and cure requirements, and any mandatory employer or consumer rights require review and confirmation by legal counsel before publication. These Terms do not force employees to arbitrate wage claims or waive nonwaivable rights. 15. Updates and contact. We may change these Terms prospectively, providing notice appropriate to the changes and preserving historical acceptance records. Questions or legal notices should be sent to legal@huntersdesigns.com or Hunter's Designs, LLC., 1433 North Arthur Avenue, Pocatello, ID 83204. The current version and archive will be available at https://hilo.huntersdesigns.com/legal/terms.